BACHC in Beloit, WI seeks a Receptionist to join our growing team. With Monday-Friday 8am-5pm clinic hours, generous benefits and time off, and major Holidays off with pay, we are the perfect fit for you!
Greets, registers, assists, directs and schedules patients and visitors. Collects financial and demographic information, and processes patient payments. Responsible for basic administrative and office support. Operates multi-line telephone system to answer incoming calls and directs callers to appropriate personnel.
ESSENTIAL JOB FUNCTIONS:
Welcomes and directs patients in a prompt and courteous manner.
Monitors visitor access and alert appropriate personnel.
Provides supportive procedures for department staff, patients, and visitors.
Responsible for registering patients, verifying and updating patient financial and demographic information.
Maintains a 97% accuracy rating on patient demographics and insurance updates.
Maintains scheduling system and follows office scheduling procedures.
Answers telephone, determines purpose of callers, and forwards calls to appropriate personnel.
Updates appointment calendars. Receives, sorts, and routes organizers as appropriate.
Participates in preparation, filing and maintenance of medical records.
Participates in daily charge posting including gathering, entering codes and posting daily charges.
Reviews charges with patients and explains financial policies.
Accepts and records patient payments, and obtain any 3rd party billing information such as Medicaid and private insurance. Provides necessary receipts.
Assists patients in completing necessary registration forms and maintains forms in an appropriate manner.
Responds to routine requests for information from patients and visitors.
Maintains work area and lobby in neat and orderly manner.
Attends meetings as required.
Participates in all safety in all safety programs which may include assignment to an emergency response team.
Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
Actively participates and is accountable for duties assigned that support the Mission and Values of being certified as a Patient Centered Medical Home.
Other duties as assigned.
Bilingual in Spanish required.
Ability and determination to efficiently carry out Community Health System, Inc. mission statement.
Knowledge of office procedures in the healthcare environment.
Ability to work independently.
Knowledge of reception typing, computer operations, filing and multi-line telephone system.
Knowledge of all functions and related tasks in the area of customer service, e.g. walk-ins, appointments, registration, follow-up, and potential 3rd party reimbursement.
Capability to function effectively and calmly in an unpredictable and often stressful environment.
Knowledge of office procedures.
Ability to work while seated for long periods of time.
Knowledge of all functions and related tasks in the area of customer service.
Ability to use office equipment: telephone, computer, copier, fax and calculator.
Ability to work independently and with others.
Ability to work under pressure and high stress, maintain personal composure, evaluate situations and act/react appropriately and use tact in dealing with visitors, patients and difficult situations.
Ability to read and answer emails in a timely fashion.
Ability to identify and maintain confidential/HIPPA information.
Conserves organization resources.
High School Diploma or GED required.
Associate Degree in Medical Secretary/Medical Administrative Specialist preferred.
Specialized training in medical/dental/behavioral health terminology preferred.
Related Work Experience
- 1-3 years of Clerical or Secretarial experience in a healthcare setting with strong medical/dental/behavioral health vocabulary preferred.
We provide community oriented health and social services in a culturally competent and confidential manner while promoting comfort, healing, and illness prevention, regardless of income, by quality health care providers.
Location/Region: Beloit, WI (US)