Collier RV Super Center is one of the largest family-owned RV dealerships in the Midwest, in business since 1961. We are a full-service RV dealership, specializing in RV Sales, Parts, Service, and Rentals. Collier RV is currently the #1 motorhome dealer in Illinois! We carry all of the best brands at the best prices, and we have a huge indoor showroom that can house over 40 RVs at a time! We are located in Rockford, Illinois just off the juncture of I-90 and IL-20. We also have a second location in Wadsworth, IL. We are searching for an RV Service Advisor for our Rockford location. Our RV Service Department is growing and bustling with activity, and is one of the largest and most successful RV service centers in Illinois. We strive to do quality work and provide excellent service to our customers. We offer career growth and high earning potential, a drug-free work environment and reasonable work hours.
Coordinate RV service and repairs between customers and technicians. Ensure customer has full knowledge of any work performed and is informed of any updates.
Verify warranty and service contract coverage.
Set realistic expectations for customer and ensure you hold to those expectations
Prepare Repair Orders by describing the complaint, the cause, and the repair.
Utilize all tools available to keep in contact with customers throughout the service experience.
Attend all meetings and training as required
Act as a liaison between customers and the technicians
Maintain a safe and clean work area for customers and coworkers
Perform other miscellaneous duties as assigned
Have strong motivational skills and ability to work independently
Must have professional appearance and demeanor
Provide excellent customer service
Basic computer skills to manage inventory and customer databases
Ability to communicate in a professional and tactful manner
Collier RV is the premier Recreational Vehicle dealership in Northern Illinois for over 50 years. We offer a full selection of RVs from fold down campers to diesel powered motorhomes. Our sales are growing rapidly and we have a need for motivated individuals to join our team. Please contact us to see the difference. Locally owned and operated on site.
Location/Region: Rockford, IL (US)